Refund policy
Refund & Return Policy
Due to the handcrafted nature of our products, all sales are final except in the cases outlined below.
Defective or Damaged Items If your order arrives damaged or defective, please contact us within 2 days of receipt at madeforme.co@gmail.com with:
- Your order number
- A photo of the damaged item and packaging
If approved, we will provide a prepaid return shipping label and offer a replacement or store credit at our discretion.
Exchanges We offer exchanges on unopened, unused items within 14 days of delivery. To initiate an exchange, contact us at madeforme.co@gmail.com with your order number. Return shipping costs for exchanges are the customer's responsibility. Once we receive the item in its original condition, we will process your exchange or issue store credit.
We do not accept returns or issue refunds for:
- Items you no longer want (refund only — exchanges are available, see above)
- Fragrance preferences
- Minor color or texture variations natural to handcrafted products
- Opened or used items
All claims must be submitted within 2 days of delivery for damaged/defective items, or within 14 days for exchanges.